Returns Policy
We understand it’s difficult to make decisions, and sometimes things aren't quite what we expect. If you're not entirely happy with an item(s) you have purchased online you can return them.
Please return unwanted items to us within 28 days.
All returns must be received in a resalable condition with the original tags still attached, unworn, free from staines, odours, pet hair and undamaged in the original packaging.
Return Conditions
All items returned must be in a re-sellable condition. This means the returned item(s) must be unworn, free of stains, odours and animal hair. Item(s) must not be damaged and must be returned with the original COLLECTIF tags still attached or box.
Returns received damaged or soiled may not be accepted and will be sent back to the customer and/or a refund refused.
Please email support@collectifvintage.com if you need further assistance.
Return Address
Please return items to:
Collectif Vintage | Abaci
Torque
Standbridge Lane
Kettlethorpe, Wakefield
United Kingdom
WF2 7YY
If you are making an international return, please ensure your parcel is clearly marked as "UNITED KINGDOM RETURN GOODS" as we cannot accept any liability for customs or duty fees.
UK Return - How it Works
1 - Package your item(s) in one bag.
2 - Complete the required fields on the dispatch note*, and pop it inside.
3 - Please ensure that all fields are completed; missing information will delay your refund being processed.
4 - Please obtain a proof of postage receipt and keep it until you have received your refund.
*If you have misplaced your dispatch note and need a replacement please email support@collectifvintage.com
EU & International Returns - How it Works
1 - Please package your item(s) in one bag, complete the required fields on the dispatch note* and pop it inside.
2 - Please ensure that all fields are completed; missing information will delay your refund being processed.
3 - If you are making an international return, please ensure your parcel is clearly marked as "UNITED KINGDOM RETURNED GOODS" as we cannot accept any liability for customs or duty fees.
4 - Please obtain a proof of postage receipt and keep it until you have received your refund.
*If you have misplaced your dispatch note and need a replacement please email support@collectifvintage.com
Returns Exclusions
For health and hygiene reasons, we cannot accept any cosmetics, face masks, hosiery, lingerie, or pierced jewellery as returns.
Swimwear must be tried over underwear, and hygiene seals must be intact.
If any items are received in an unsellable condition, they will be returned to you.
Exchanges
Unfortunately we are unable to offer exchanges. If you are not satisfied with the fit and wish to purchase an alternative size we kindly ask you to place a new separate order and return the unwanted item.
If you still need help, please email support@collectifvintage.com and we'll be happy to help.
Store Returns
Please note we do not accept returns of garments purchased from our stores online.
Please return your item(s) to the nearest Collectif store with proof of purchase within the 28 days of for a refund or exchange. For updated information on opening times, head to our store page
Custom Service
If we have not answered your question or you wish to email us directly, please email our Customer Care Team at support@collectifvintage.com
Our team is available to help: Monday to Friday, 10am - 5pm (GMT)
Please be aware tickets typically take up to 24 hours. Any requests received over a weekend or public holiday may take slightly longer to be answered.
